Refund & Return Policy
When a return or refund is available and how to request one.
Return eligibility
Before Dawn accepts eligible return requests for unused physical products within 7 days of delivery. The item must be in its original condition with its packaging, accessories and tags. Proof of purchase is required.
How to request a return
To request a return, contact us before sending the item back. Products returned without approval may not be accepted. Personalised products, hygiene-sensitive goods, damaged items caused by misuse and final-sale items are not eligible unless they arrived defective or incorrect.
Refunds
After the returned item is inspected, an approved refund will be sent to the original payment method. Bank or payment-provider processing times may apply. Original shipping charges are not refundable unless the item was defective, damaged in transit or incorrect.
Digital products
Digital courses and downloadable access are not refundable after the access email or private link has been delivered, except where access cannot be provided or applicable law requires otherwise.
Contact
For questions, contact Before Dawn at support@weblackshark.com.
Contact us.
Share your order number and a clear description. The Before Dawn support team will help you.
support@weblackshark.com